Teddy Roosevelt said, “The first requisite of a good citizen in this Republic of ours is that he shall be able and willing to pull his weight.” A Good Citizen properly fulfills his or her role as a citizen.
A mercenary takes part in a battle, but is not a national or a party to the conflict and is motivated to take part in the hostilities by the desire for private gain.
People, not product, will determine the success or failure of a company. You can have an excellent product and fail because you’ve assembled the wrong team. Building a business at scale is hard. It’s fraught with uncertainty, highs, lows, wins and losses. It’s an emotional roller coaster. Good citizens roll up their sleeves when there’s work to be done. They pitch up every day and are in service to each other. Mercenaries leave if it’s about anything but themselves.
The list of GC attributes I look for when building a team:
Compassionate
Collaborative
Curious
Comfortable with uncertainty and mystery. They feed off it and enjoy it
Cocky in a kind way
Gritty
Impatient
Kind
Loyal
Persistent
Pragmatic
Polite
Persuasive
Zen
Pointers for spotting a GC:
They use ‘we’ and “our” a lot when talking about solving problems
They laugh at themselves
Pedigree & degrees don’t matter. It’s about what you can offer now and in the future
They have a history of execution and getting things done
They listen more than they speak
They are self-aware
They are black belts in verbal judo. The best answer always wins the tussle
They ask for feedback, welcome it, and act on it
They have detractors. Probably a couple of bullies they’ve stood up to in the past
They respect the people they work with and are friends with them
They are rewarded and recognized by their peers
They offer up reference checks from peers and previous investors/partners
They treat interviews like a two-way street and ask questions about the team, motivations and product
They seek you out, vs. running away from their current role or company
They have hobbies outside of work
Ad hominem is not an option. Ad hominem: [adjective] appealing to feelings or prejudices rather than intellect.
They are comfortable making decisions with incomplete data
They understand the importance of luck, timing and preparedness
They are always learning, experimenting, tinkering & tweaking
Titles don’t matter
So what’s the opposite of a GC?
In my experience it’s the Mercenary. The are seductive, because they get things done, but don’t be fooled – when the going gets tough and it’s time to contribute to the greater good and sacrifice something…they leave.
Attributes that pop up time and time again:
Bully
Blamer
Bitter
Charming
“Lone wolf”
“Poison dwarf”
Rude
Short tenures and long stories
How to spot them:
They use “I” and “they” when describing their current role and company
They describe past and present colleagues as ninkanpoops/clueless/tone deaf/opaque/idiots/blind/wrong/lazy
They hold grudges
They “get things done” through coercion and intimidation
They stereotype people and roles
They don’t believe in luck and good timing. It’s all about talent & A players
They are “Remember whens” – “remember when” is the lowest form of conversation. They dwell on the past, live in the world of what was instead of understanding that things change and you need to move forward. (The Sopranos Season 6, Ep 15)
Listen for phrases like:
They don’t listen to me
It’s them not me
I don’t have the resources
It’s not my responsibility
You need me
I inherited that problem
My team wasn’t big enough
They wouldn’t promote me
I told them, but nobody listened
Give me people a chance to change
Everyone can change, and I’ve seen it happen many times. Sometimes Mercenaries become GCs and even inspiring presidents, but if it looks like a goat and sounds like a goat it normally is a goat.
Happy hiring!
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