We thank you for your contribution. All answers are automatically processed and solely used to improve our services & products.
With the help of feedback like yours, we are able to offer a better customer experience.

Please allow us to share our most recent and important initiatives:
  • Fleet to be renewed with 45% new-generation aircraft by 2025
  • New travel standard rolled out on board Boeing B777-300s and the new Airbus A350s for a unique experience combining comfort and elegance
  • More than 17 talented chefs take French haute cuisine to new heights on board flights and in airport lounges
  • A new entertainment offer on long-haul flights with enhanced, regularly updated programming and Disney films coming to our screens 
  • Air France and KLM introduce the "Community of Doctors on board" programme, enabling doctors travelling on flights to help our crews with any in-flight medical incidents. 
  • Air France picks up prizes at the Skytrax World Airline Awards 2023 
  • Best Airline in Western Europe 
  • World’s Best First Class Lounge 
  • Best First Class Lounge Catering 
  • Best First Class Onboard Catering  
Of course, this is just a selection of many enhancements planned in the coming period, covering all phases of the customer journey.
We will do our best to respond to your comments if needed. However, it is not possible to respond to every comment given.
If you have an urgent question please visit our contact page https://wwws.airfrance.fr/en.
We thank you again for flying AIR FRANCE and wish you a pleasant day.